contact Customer service
As a consumer, you always have the right to turn directly to Gunry's customer service for help with complaints, right of withdrawal and other help that concerns purchase or order.
Contact our customer service via our contact form. Describe your case in as much detail as possible. Returns must be made in accordance with ours General Terms and Conditions and the instructions you receive from us.
Does it apply to companies?
Please go to complaint for companies.
In the event of a dispute, we follow the General Complaints Board's recommendations. You can also proceed with your complaint on the EU's common dispute resolution page, which you can find here: https://ec.europa.eu/odr.
Right of withdrawal, return and exchange
Gunry hopes that you as a customer will always be satisfied with what you order, but should you for any reason regret it, you have a 14-day right of withdrawal according to current consumer protection legislation. This means that you as a customer have the right to cancel your purchase by notifying Gunry of this within 14 days of you or a person specified by you receiving the ordered item (the withdrawal period).
This also applies to price-reduced goods and goods on SALE.
The right of withdrawal does not apply to goods with a broken seal that cannot be returned due to health or hygiene reasons. In connection with an order for goods for which the right of withdrawal does not apply, you will receive clear information about this.
If an item has been sealed, you must not break the seal if you want to be able to exercise your right of withdrawal. The right to regret thus ceases when the Customer breaks the seal.
If you wish to cancel the purchase, you must, before the withdrawal period has expired, send a clear message to Gunry about your decision to exercise the right of withdrawal, e.g. via a letter sent by post or e-mail.
You as a customer should enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. You can also choose to exercise your right of withdrawal by sending the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced. You will find the form at www.konsumentverket.se.
As a consumer, you always have the right to turn directly to Gunry's customer service for help with complaints, right of withdrawal and other help that concerns purchase or order. See also more information about your right as a consumer www.konsumentverket.se and your right as a consumer to have a dispute tried out of court by the General Complaints Board ("ARN"), www.arn.se and postal address "General Complaints Board Box 174 101 23 Stockholm". Gunry participates in any alternative litigation and follows ARN's recommendations. See also the European Commission's website for alternative dispute resolution regarding consumers' online purchases http://ec.europa.eu/odr
When exercising the right of withdrawal, you pay the return shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping until Gunry has received the goods again. If you send the goods back, Gunry therefore recommends that you send the goods well packaged, in good condition and in original box. The item must be sent or returned within two weeks from the date the notice of exercise of the right of withdrawal was received by Gunry.
You can return the item to Gunry by sending the item back to our central warehouse. Contact our customer service for more information.
When you cancel your purchase, Gunry will refund the amount you paid for the item, including shipping costs. When returning part of an order, the delivery cost is not refunded.
On the amount to be refunded, Gunry has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the fact that you have handled the product to a greater extent than necessary to determine its properties. or function.
Gunry will refund the amount as soon as possible, but no later than within 30 days from the date Gunry received your notice of exercise of the right of withdrawal. Gunry may, however, wait with the refund until Gunry has received the item or you have shown that the item has been returned. The refund will be made to you via the payment option you chose at the time of purchase, provided that nothing else has been agreed or that there are obstacles to such a refund.
Right of exchange
If you as a customer wish to exchange something you have ordered via the Website, you can exercise your right of withdrawal, see above.
Gunry assures that each item has been carefully examined before it is sent to the customer. If it turns out that the product is damaged or faulty after all, we will reimburse the customer an amount corresponding to what the customer paid for the product and transport costs. Gunry strives for this to happen within 30 days of Gunry receiving the complaint. Gunry reserves the right to refuse an invalid complaint if it turns out that the product is not defective in accordance with current consumer protection legislation.
Complaints made within two months of you discovering the error are always considered to have been submitted on time. According to current consumer protection legislation, you have a 3-year right to make a complaint about goods purchased on the Website. Please contact Gunry as soon as you discover the error.
If you choose to send the product back, we ask you to contact our customer support who will send you a return shipping note that you can print yourself.
Gunry does not redeem returned goods against cash on delivery. Remember to pack the product well, as you as a customer are responsible for the transport to Gunry. Gunry is not responsible for deliveries sent back to us.
In the event of a dispute, Gunry will follow the General Complaints Board's recommendations.
If a consignment is damaged during transport, we recommend that you report this immediately to the delivery point. If you pick up your delivery in a store, you report any damage to the store staff.
Refund in case of complaint
If there is no product that Gunry can replace the original, advertised product with, Gunry will refund what you as a customer paid for the product and transport costs. Gunry will repay the amount as soon as possible, but no later than within 30 days of Gunry receiving the complaint. For detailed information regarding refunds in the event of a complaint, see the Website.
Gunry is responsible for return shipping in the event of complaints. If returns are made on parts of the order, no shipping and any invoice fee will be refunded.
Orders that are delivered to an agent and that have not been picked up within fourteen (14) days are returned to Gunry. If this happens, you will be charged a fee of SEK 190 (SEK) for costs attributable to Gunry's administration, shipping, return shipping and handling. You as a customer are notified by e-mail by Gunry. Unredeemed packages are not covered by the right of withdrawal.