General Terms and Conditions

Rybrinks and Kungsbacka AB

The following general terms of purchase ("Terms of Purchase") apply when ordering products via www.gunry.se ("Website").

Generally

Ordering

1. Award 
    Gunry reserves the right for possible final sales, price errors and stock balance errors. If any of the goods you ordered are not in stock or have the wrong price, the goods will automatically be removed from your order.

When ordering, the prices stated on the Website apply. All prices are stated in Swedish kronor including VAT. Prices do not include payment and shipping fees, which are listed separately.

2. Print

Gunry reserves the right that goods displayed on the Website may be subject to possible printing and typing errors on the Website. In exceptional cases, errors may occur in promotions and prices at Gunry. In these cases, we reserve the right to change or cancel the order. This also applies if the order confirmation has already been received. This also applies in cases where a customer exceeds the maximum number we set per article. 
Gunry cannot guarantee that the colors displayed represent the actual colors of the products, as colors may vary depending on lighting and color reproduction between different monitors.

3. Shipping cost

The shipping cost is shown on the website. This fee is fixed regardless of how much you shop at one time of purchase.

4. Price deviations 

May occur in relation between the website and at Gunry's dealers.

5. Offer

When a reduced price, SALE or other offers appear on the website, the prices apply while stocks last. Any discount applies at the time of purchase and cannot be transferred to returns, complaints or future orders.

6. Order

In order to be able to offer fast deliveries, your order is immediately picked up after we have received it. We therefore cannot guarantee that we will have time to cancel, stop or change your order after the purchase has been completed. If you wish to cancel your order after Gunry has started processing the order, you can use your right of withdrawal in accordance with these purchase conditions. You pay the actual handling cost incurred.

Payment

1. Payment options

You can pay in the ways specified on gunry.se

In collaboration with Klarna, we offer invoice payment, partial payment, credit card payment and direct payment. This payment solution is called Klarna Checkout. In order to be able to offer you Klarna's payment methods, we may share your personal data in the form of contact details and order information with Klarna at checkout, so that Klarna can assess whether you can choose the payment methods, as well as to adapt them for you. Your personal data that is shared is processed according to Klarna's own data protection information. 

• By clicking "Complete purchase" you agree to Gunry's general terms and conditions.

• By leaving information at the checkout, you accept Klarna's agreements.

Klarna Checkout presents certain information to you as soon as you are identified. The information you need to place may vary between different purchases and customers. No credit information is ever taken directly in Klarna Checkout, but if necessary, depending on your chosen payment option.

Credit information taken by Klarna does not affect your creditworthiness and can not be seen by others who request credit information about you, such as banks. After being identified, Klarna Checkout shows which options are available to you. Invoice is pre-selected as a payment option, but you can, of course, freely choose one of the other options, such as direct payment via bank or pay by card. The choices you are offered may vary from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.

All communication and information about payments come to you directly from Klarna.

Klarna: Terms and conditions for Klarna's Shopping service

2. Card payment

You, as a customer, can choose to pay for your order by card. When paying by card, you can use VISA or Mastercard / Eurocard. Card purchases are free. When ordering, a reservation is made of the purchase price in your account. The money is only deducted when the goods are sent. All card payments are handled by Gunry's partner Klarna AB, which checks that the card is approved for purchase. All card information is encrypted so that no unauthorized person can see it. The receipt for your payment is sent in the package and serves as proof of purchase (receipt).

3. Invoice payment 

Gunry also offers payment against invoice via Gunry's partner Klarna. A link to the invoice is sent to you in a separate email from Klarna. When choosing invoice as the payment method, you have the option to pay after you have received your goods delivered. The invoice must be paid within 14 days from the invoice date. If payment is not made, a reminder fee of SEK 50 and late payment interest will be added according to the Interest Act (1975:635). At the time of purchase, a credit check is carried out, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by post. Personal data is handled in accordance with current legislation.

Klarna performs the usual credit check when ordering invoices. If Klarna does not approve your credit application, you will be denied credit, and Gunry will ask you to use another payment method. Klarna processes personal data to perform customer analysis, identification, credit control, and marketing. When contacting Klarna, the social security number is used as the customer number.

Shipping & Delivery

Gunry is responsible for delivery of goods sent to you. Packages from Gunry are sent with an established transport provider and are carried out in accordance with their current rules for the respective shipping method. The customer is responsible for ensuring that any addresses given in the order are correct.

Delivery time

Gunry strives to deliver an ordered item as quickly as possible. All products shown on the website are normally in stock for immediate delivery. Normally, your goods are delivered within 2-5 business days. As a customer, you are aware that deviations can occur from the specified delivery dates.

Delivery 

When the delivery is received, you as the customer must check the condition of the goods and that the quantity matches what you have ordered. If something is not right, you must notify Gunry immediately.

Partial deliveries

Gunry does not apply partial deliveries. An item that is back-listed or out of stock will be removed from your order and credited from the total amount.

Notification and collection

The notification that the package can be collected is sent via SMS to the phone number you entered when ordering. The notification contains, among other things, the parcel's serial number, which must be taken to the delivery point you have specified.

Collection of packages takes place from your nearest delivery point (agent or store). You must have with you a valid Swedish ID document and the serial number that appears on the notification. Unfortunately, if a valid Swedish ID document is missing, the package cannot be picked up. If you do not pick up the package, Gunry reserves the right to charge you a fee corresponding to the return shipping, handling fee and actual handling cost.

Unreleased package

Orders that are delivered to an agent and that have not been picked up within fourteen (14) days are returned to Gunry. If this happens, you will be charged a fee of SEK 190 (SEK) for costs attributable to Gunry's administration, shipping, return shipping and handling. You as a customer are notified by e-mail by Gunry. Unredeemed packages are not covered by the right of withdrawal.

Transport damage

If a shipment has been damaged during transport, we recommend that you report this immediately at the point of delivery. If you pick up your delivery in store, report any damage to the store staff.

Right of withdrawal

Regret

You have a 14-day right of withdrawal according to current consumer protection legislation. This means that you, as a customer, have the right to cancel your purchase by notifying Gunry of this within 14 days from when you or someone named by you received the ordered item (the cancellation period).

This also applies to price-reduced goods and goods on SALE.

The right of withdrawal does not apply to goods with a broken seal that cannot be returned due to health or hygiene reasons.

If an item has been sealed, you must not break the seal if you want to be able to exercise your right of withdrawal. The right to repent therefore ends if you break the seal.

If you wish to cancel the purchase, you must, before the withdrawal period has expired, send a clear message to Gunry about your decision to exercise the right of withdrawal, e.g. via a letter sent by post or e-mail.

You as a customer should enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. You can also choose to exercise your right of withdrawal by sending the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced. You will find the form at www.konsumentverket.se.

As a consumer, you always have the right to turn directly to Gunry's customer service for help with complaints, right of withdrawal and other help that concerns purchase or order. See also more information about your right as a consumer www.konsumentverket.se and your right as a consumer to have a dispute tried out of court by the General Complaints Board ("ARN"), www.arn.se and postal address "General Complaints Board Box 174 101 23 Stockholm". Gunry participates in any alternative litigation and follows ARN's recommendations. See also the European Commission's website for alternative dispute resolution regarding consumers' online purchases http://ec.europa.eu/odr

Return

When exercising the right of withdrawal, you pay the return shipping and are responsible for the condition of the item after you have received the item and during the return shipping until it is received by our returns department, which includes, among other things, the risk of the product being damaged or lost during shipping. If you send the goods back, Gunry therefore recommends that you send the goods well packaged, in good condition and in the original box. The item must be sent or returned within two weeks from the date on which Gunry receives notification of the exercise of the right of withdrawal. The accompanying delivery note must be included in the package upon return, so that Gunry can identify your order upon receipt.

You can return the item to Gunry by sending the item back to our central warehouse.

Rybrinks and Kungsbacka AB

Industrigatan 2

511 62 Rail

Refund

When you cancel your purchase, Gunry will refund the amount you paid for the item.

On the amount to be refunded, Gunry has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the fact that you have handled the product to a greater extent than necessary to determine its properties. or function.

Gunry will repay the amount as soon as possible, but no later than within 30 days from the date Gunry received your notice of exercise of the right of withdrawal. However, Gunry must wait with the refund until Gunry has received the item. The refund will be made to you via the payment option you chose at the time of purchase, provided that nothing else has been agreed or that there are obstacles to such refund.

Right of exchange

We do not apply exchange rights. If you as a customer wish to change something you have ordered, you can use your right of withdrawal and place a new order instead.

Complaint 

The right of complaint covers goods that are faulty according to current consumer protection legislation. Gunry assures that each item has been thoroughly inspected before shipping. If it turns out that the product is damaged or faulty after all, we will reimburse the customer an amount equivalent to what the customer paid for the product as well as transport costs. Gunry strives for this to happen within 30 days of Gunry receiving the complaint. Gunry reserves the right to refuse an invalid complaint if it turns out that the product is not defective in accordance with current consumer protection legislation.

In the event of a complaint, we can demand that the product be returned. Our customer service will send you a return shipping slip that you can print yourself.

Gunry does not redeem returned goods against cash on delivery. Remember to pack the product well, as you as a customer are responsible for the transport to Gunry. Gunry is not responsible for deliveries sent back to us.

Refund in case of complaint

If there is no product that Gunry can replace the original advertised product with, Gunry will refund what you as a customer paid for the product as well as shipping costs. Gunry pays back the amount as soon as possible, but no later than within 30 days of Gunry receiving the complaint.

Gunry is responsible for return shipping in the event of complaints. If returns are made on parts of the order, no shipping and any invoice fee will be refunded.

Security and personal data

By accepting these purchase terms, you as a customer agree to Gunry's processing of personal data.

Gunry processes your personal data, after your approval, in order to fulfill this agreement and to manage your purchase/order of goods, check that your address is correct and to handle return or complaint matters

When you place an order on the website, you will be asked to provide certain personal data. You confirm that the information you fill in is correct & completely filled in. You are responsible for incorrectly filled in information.

If you want to read more about how Gunry processes your personal data, you can read Gunry's privacy policy, which you can find on the website, https://www.gunry.se/sv/integritetspolicy/

Integrity

Personal data is transferred to our partners for the purpose of administering and facilitating your purchase, such as transport companies and companies that provide payment solutions. Gunry processes data that you, as a customer, provide yourself with name, address, e-mail, phone number, social security number and membership number, as well as data that Gunry or its partners collect from publicly available sources, e.g. address details and updated contact information. Gunry also records and processes information about completed purchases, payment information, credit information from credit reference agencies, payment history, and order and delivery information.

Your personal information is stored by Gunry for the time necessary to fulfill the above purposes of our processing.

You have the right to access information about which personal data we process, and you also have the right to request correction if any information is incorrect. If you want to extract a register extract more than once a year, we charge a small administrative cost. Under certain circumstances, you may have personal information deleted.

Rybrinks i Kungsbacka AB, Energigatan 19, 434 37 Kungsbacka, is responsible for the processing of the personal data that you as a customer provide to Gunry. Contact Customer Service: 0300 - 164 35, konsument@rybrinks.se